Many organisations today choose to outsource as it is cost effective, improves quality of service as it allows access to specialised knowledge, experience and specialty skills. Successful outsourcing requires a much greater sharing of confidential information. It also introduces complexity about obligations and liabilities that must be satisfactorily addressed and resolved.
Circumstances can shift even during a given contract, requiring changed frequencies, adjusted prices and other moves that can affect the original cost-benefit of outsourcing. Outsourcing providers are unique in that they are not employees, although in many cases, they do the work that employees used to do. They are not just suppliers as they are involved in day-to-day operations and neither are they typical contractors. The outsourcing contract should be reflected in the commercial management of the outsourced process.
However detailed the contract or favorable the terms, most contracts cannot anticipate the changes in an evolving environment. The masterclass provides you with insight, industry best practices and tools to draft robust contracts as well as to manage the unique needs of your outsourcing relationship.
- How to leverage suppliers scale and expertise
- Avoid pitfalls and risks involved with outsourcing
- Evaluate service delivery and best practice to ensure operational efficiency and effectiveness
Who should attend?
- Directors, Managers and Consultants responsible for drafting and managing Service Level Agreements, Outsourcing Agreements and Shared Services Centres
- Contract / Purchasing / Procurement Managers
- In-house Counsel
- Business Managers
- Chief Information Officers
- IT Managers
- Legal Managers
- Tendering Managers
- Understanding the Basic Elements of an Outsourcing Contract
- Developing and Managing Outsourcing Relationship
- Managing Risks Effectively in Outsourcing
- Structuring Outsourcing Contracts Strategically
- Emerging as the Winner in the Conflict and Dispute Process
- Understanding the HR Considerations and Issues