Crisis is a critical moment in which fates of companies are quickly decided. Companies must not only take the correct action, they must respond in the shortest time possible to prevent further damage to their corporate reputation. In this social media age, never have crises been so visible and immediate in crossing the physical boundaries of countries worldwide that they pose such enormous threat.
The failure to engage today’s captive and influential audience represents an utter misunderstanding of the power that online communities wield in crisis.
Attend this timely event on “Crisis Management & Social Media” to learn how to get your organisation out of crisis unscathed in this viral era. Pick up effective crisis planning and response tactics. Acquire the skills of engaging with online audiences and responding to negative posts.

In such a fast paced and prominent role it is often difficult to find the time, space and support to stand back in order to evaluate and plan how best to move forward and grow your role. The role of the Executive PA and Administrative Professionals is increasingly complex and demanding, requiring great skill and dexterity at many levels – managing relationships, information and communication flows between executive board members; troubleshooting a multitude of requests via email, telephone and paper; managing projects, changing priorities and logistical details. All this while underpinning and supporting the organisation’s business strategy at the highest and most influential level. An exhausting, and at times an isolated, position to be in, while simultaneously appearing to be calm, composed and in complete control.

The 360 Degrees EA/PA Summit will give EA/PAs an opportunity to focus entirely on the development of their own role and the business relationship they have with their Executive. By attending this summit, delegates will develop their management, communication and influencing skills, and learn how to build a strong professional identify within the organisation. They will learn how to proactively lead and develop their role to meet and exceed the support expectations of their bosses. Delegates will gain a deep insight into the significance of their role to the management team and the organisation.

Expectations and pressures are high and, just as many executives benefit from executive coaching, so too can the motivated Executive PA in order to complement and strengthen the working relationship between Executive and Assistant. This 1- Day Power-packed 360 Degrees EA/PA Summit can transform how you develop and influence your own career as a professional and ambitious Assistant.

Contract Law Fundamentals for Non Lawyers Masterclass is an intensely practical guide through the essentials of contract law, exploring such details as when a contract will be required, when you have a contract (and don’t necessarily know it), what types of contract exist and the effect of legislation on your contractual arrangements.

This masterclass also scrutinises what happens when things go wrong, including how you can get out of a contract, options for assessing damages and remedies for breach and looking at the contractual implications of working in an e-commerce environment. You will grasp the crucial ingredients required for a good contract, and gain tips to better understand and manage your contracts.

Every brand wants to stand out from the crowd. The strategy? Create compelling narratives relevant to target audience. However, great storytelling demands meaningful insights and skills to deliver an idea packed with emotional power. Social media has not made things easier. Brands need to also ensure that a single, consistent story is told across traditional and new media platforms.
Are you able to create compelling stories that build a strong corporate voice?
Can you translate your brand narratives into different content formats including social media?
Do you know how to develop metrics to measure the effectiveness of your content?
This 2-day workshop will equip you with practical skills and techniques to successfully pitch stories across traditional and social media channels.

Workplace law is constantly evolving and it is a challenge to keep up with the changes. This Masterclass looks at the current hot topics which those involved in HR face on a daily basis. It usefully combines formal presentations with informal workshops and real life case studies on typical scenarios in the workplace.

The ability to manage difficult conversations is one  of the cornerstones of effective management and leadership. In this masterclass, delegates learn how to hold difficult conversations, nip issues in the bud and give feedback to their team concerning performance and absence. Delegates also learn how to prevent workplace conflicts escalating and  how to communicate with taciturn employees and team members exhibiting challenging behaviour.

Delegates develop an awareness of the block and barriers to effective communication and how to overcome them. Through active participation and experiential learning delegates learn how to secure sustainable and lasting outcomes at times of change, crisis or conflict. Having difficult conversations can be stressful yet it is an inevitable part of effective management. In fact, recent market research suggests that managers spend as much as a third of their time having difficult conversations at work.

Managing Difficult Conversations in Workplace Masterclass provides delegates with the simple, effective and robust framework that they need to manage and facilitate a difficult conversation.

A practical and highly effective course

This masterclass develops the core competencies that managers and leaders require to have effective and constructive dialogues with a member of their team, particularly over poor performance, absences, redundancy, or other bad news. The masterclass utilises best practice and develops awareness of the blocks and barriers managers may face when having a difficult conversation with an employee. It also provides delegates with the tools and skills to plan for the expected as well as the unexpected!